General Terms & Conditions

These terms apply to consumer purchases through Newlands.ie, operated by Newlands Garden Centre, New Road, Clondalkin, Dublin 22, D22 PK06, Ireland. Contact web@newlands.ie or 01 459 2013 with an order enquiry.

Please read the product details, delivery information and these terms before ordering. Nothing here limits your mandatory consumer rights.

You must be at least 18 and legally able to enter a contract. Please provide accurate contact and delivery details and check your order before paying.

An automated order acknowledgement confirms receipt of your order. It does not itself confirm acceptance. We accept the order when we send a dispatch confirmation or, for click & collect, confirm that the order is ready for collection. Acceptance covers the items identified in that confirmation.

If an item is unavailable or we cannot accept an order, we will contact you and refund any payment for items we cannot supply. We will seek your agreement before substituting a different product.

Prices are shown in euro and include applicable VAT unless clearly stated otherwise. Delivery charges and the total payable are shown before you confirm the order. Available payment methods are displayed at checkout.

If we identify a pricing or description error before accepting an order, we will contact you to offer the corrected information or cancellation with a refund of any payment taken. Changes to advertised prices do not automatically change an accepted order.

Delivery options, areas, charges and product restrictions are set out on our Delivery & Collection page and at checkout. Delivery estimates are not guaranteed dates unless expressly agreed. Where no different delivery period is agreed, the statutory delivery rules apply.

For click & collect, wait for the email confirming that your order is ready before travelling. Live animals are click & collect only. Pre-order availability and timing should be checked on the product page or with our team before purchase.

Please let us know promptly about a missing or damaged delivery so we can investigate. Risk passes when you or a person you nominate takes physical possession, subject to any applicable statutory exception. Ownership passes when full payment has been received.

For most online goods purchases, tell us within 14 days after you receive the goods if you wish to cancel. You do not have to give a reason. For a single order delivered separately, the period generally runs from receipt of the last item. Online click & collect purchases are measured from physical collection, not the ready-for-collection email.

Email web@newlands.ie or send another clear statement to our postal address. You can use the optional cancellation form below. Return the goods within 14 days after notifying us. Keep proof of your cancellation and return.

For a valid cancellation, we refund the cancelled goods and the applicable standard outward delivery charge. Additional charges for an express or premium delivery option are not refundable. Refunds use the original payment method unless you agree otherwise, without a refund fee. We refund within 14 days of cancellation, but may wait until we receive the goods or evidence of return, whichever is earlier, where the law permits.

You bear the direct return cost for a change-of-mind cancellation where this was disclosed before purchase. For bulky goods that cannot normally be posted, ask for return arrangements and an estimate before ordering. For faulty goods, we bear the reasonable return costs required by law.

You may inspect goods as you would in a shop. A lawful deduction may apply for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Original packaging is helpful but is not a blanket condition of statutory rights.

Cancellation exceptions can apply to genuinely personalised goods, goods liable to deteriorate or expire rapidly, and sealed goods unsuitable for return for health or hygiene reasons once unsealed. These exceptions apply only where the legal conditions are met. They do not remove rights for faulty or misdescribed goods. A product being a plant, a sale item or a pre-order does not automatically remove cancellation rights.

For in-store purchases, a change of mind does not automatically create a legal right to a refund. Ask us about any voluntary exchange arrangement. See our Returns & Refund Policy for help.

Goods must meet the standards required by Irish consumer law, including being as described, fit for their purpose and of the required quality. Contact Newlands directly if something is wrong.

Where the statutory short-term right to terminate applies, you can reject faulty goods within 30 days and seek a refund. After that, remedies may include repair, replacement, a price reduction or termination, depending on the circumstances. A manufacturer’s warranty is additional to your rights against us, not a replacement for them.

Please report problems promptly and include your order details and useful photographs where possible. There is no blanket 24-hour deadline that removes statutory rights.

You may copy the following into an email or letter. Using this form is optional.

To: Newlands Garden Centre, New Road, Clondalkin, Dublin 22, D22 PK06, Ireland; web@newlands.ie.

I/We give notice that I/We cancel my/our contract for the following goods:
Goods and order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):

Please use the website lawfully and do not interfere with its operation or security. Product images are illustrative; natural variation can occur in plants and other living products, without limiting the requirement for goods to match their description.

Our responsibility is governed by applicable law. We do not exclude liability that cannot lawfully be excluded, or remove remedies available under consumer law. Third-party links do not change our responsibility for goods sold by Newlands.

Our Privacy Policy explains personal-information handling. Contact us first if you have a complaint so we can investigate and work towards a resolution.

Irish law applies, without depriving consumers of mandatory protections that apply in their country of residence. The courts of Ireland have non-exclusive jurisdiction, subject to consumers’ applicable rights to bring proceedings elsewhere.

The terms applicable when you place your order govern that order, subject to mandatory law. Later updates do not retrospectively remove your rights. If one provision is unenforceable, the remaining lawful provisions continue to apply.