RETURNS & REFUNDS
Need to return something, or has your order arrived with a problem? Here’s how to get in touch and what to do next.
Email web@newlands.ie with your name and order number. Tell us which item you’re contacting us about.
Keep the item and its packaging. If it arrived damaged, photos of the item and parcel will help explain the problem.
Our team can help with the practical arrangements. Notifying us of cancellation does not require prior approval.
RETURNS & REFUNDS
For most online goods purchases, notify us within 14 days after receiving your goods if you wish to cancel, then return them within a further 14 days. Refunds include the applicable standard outward delivery charge and use the original payment method unless agreed otherwise. We refund within 14 days of cancellation, but may wait for the goods or proof of return, whichever is earlier, where permitted. Statutory exceptions apply; see the full cancellation terms below.
Goods must meet the standards required by Irish consumer law. Where the statutory short-term right applies, you can reject faulty goods within 30 days and seek a refund. Other remedies may include repair, replacement, a price reduction or termination, depending on the circumstances. Contact Newlands directly; a manufacturer's warranty does not replace your rights against us.
Tell us promptly about a problem and include your name, order number and helpful photographs where possible. There is no blanket 24-hour deadline that removes your statutory rights. For faulty goods, we bear the reasonable return costs required by law.
Your statutory rights are not affected by these conditions.
If you’re unsure what to do, speak to our team before sending your item. You can also use the “Ask anything” chat bubble.